Shipping policy
Last updated: October 10, 2026
DISTRYCTED sells digital beauty education products, principally prerecorded video-course packs. This policy explains how customers receive their purchases, what technical access may require and how to report delivery problems. We do not ship physical merchandise as part of these courses unless an individual product listing explicitly says otherwise.
1. Merchant and products
Store: DISTRYCTED
Operator: DISTRYCTED LLC | EIN: 43-2306504
Business mailing address: 1921 N Colgate Ave, Springfield, MO 65802, United States
Email: info@distryctedllc.com
Website: https://distryctedllc.com
Our catalogue may include video lessons in makeup, hairstyling, nails, lashes and related topics, together with supplementary digital learning materials when identified in the particular listing. The contents and benefits included in each purchase depend on the specific course and variant purchased.
2. How digital content is supplied
Once payment is confirmed and any legally required early-delivery consent steps have been completed, access may be supplied by:
- A link sent to the email address entered at checkout.
- An online course or video-hosting platform identified in the order information.
- A customer account or protected course-access page.
- A downloadable companion resource, when the purchased course expressly includes one.
A course may be streamed rather than downloaded; downloading is not guaranteed unless the listing says it is included.
3. Expected delivery time
Where immediate access has been enabled for the purchased course, the normal aim is to provide the access information promptly after payment. If a technical issue delays access, we generally aim to restore or provide delivery within 24 hours after the issue is identified and necessary details are available. This is a service target, not a waiver of any legal delivery deadline or remedy.
If a different starting date, access arrangement or staged release is clearly stated for a product, that product-specific information will apply, subject to mandatory law.
4. Customer responsibilities
Please enter a valid email address at checkout and check your inbox, spam or promotions folders for our access message. Use an up-to-date device, web browser and internet connection appropriate for viewing digital lessons. If a purchase is account-based, keep your login details private.
If you change your email address or cannot access the materials, contact customer support with your order details. Never share passwords or complete payment-card information by email.
5. Access problems or missing content
If a link does not arrive, a lesson fails to play or the wrong variant is supplied, please contact info@distryctedllc.com. For faster resolution, we request that delivery issues be reported within 7 days of purchase, without limiting statutory consumer rights.
Include your name, checkout email, order number, purchased course or variant, a brief description and screenshots where helpful. If the problem is verified, we will take reasonable steps to restore access, resend a valid link, correct the digital delivery or provide an appropriate remedy under our Return & Refund Policy and applicable law.
6. Costs and physical shipping
No parcel, shipping label, courier or postal tracking number is provided for a standard digital-course purchase. We do not add physical shipping charges for these courses. Taxes and any other lawful charges are displayed or calculated through checkout as applicable; tax treatment depends on relevant rules and location.
7. Access duration and compatible devices
The access term, number of video lessons, included files, supported devices, downloadable components and any ongoing updates are determined by the relevant product description and purchase terms. Unless expressly promised for the purchased option, we do not guarantee lifetime access, permanent downloads, future additions or any particular learning-platform feature.
8. Cancellation and legal rights
Where a consumer has a statutory right to withdraw from digital-content purchases, it is handled in accordance with our Return & Refund Policy and applicable law. Access beginning immediately does not, on its own, remove rights: any required express consent, acknowledgement or confirmation must be obtained. Consumer rights concerning digital content that is not supplied, faulty or not as described also remain unaffected.
9. Interruptions and external platforms
Video hosting, internet providers and other third-party systems can experience temporary interruptions. We will take reasonable steps to investigate access failures. We do not disclaim any responsibility that law imposes for the digital products we sell.
10. Policy changes
We may update delivery arrangements for future orders, subject to legal requirements and the entitlements associated with existing purchases. The current policy will show its last-updated date.
11. Contact information
DISTRYCTED LLC
EIN: 43-2306504
Business mailing address: 1921 N Colgate Ave, Springfield, MO 65802, United States
Email: info@distryctedllc.com
Website: https://distryctedllc.com